DELIVERY COSTS

 

FREE DELIVERY WITHIN THE UK, US & Europe WHEN YOU SPEND OVER £100

Delivery Method Shipping Costs Delivery Schedule
Standard UK £3.50 2-3 working days
Express UK £7.50 Next working day*
Express EU £10.95 3-5 working days
Express Non-EU £15.99 5-7 working days

 

 

United States            £7.99 5-7 working days


*When you order by 2pm from Wednesday to Friday. 

REFUNDS & EXCHANGES

You have 15 days from the arrival of the product(s) to the delivery address to return or exchange them.

Please send us an email to customerservices@orkidsboutique.com, including  your full name, the order number  and a brief explanation of the reason why you would like to return or exchange  your item(s).

Refunds:

We will be happy to offer you a full refund on the condition that the garment(s) we received at our address are in the same condition as when you purchased them. They must be in perfect sealable condition, with all the original tags and labels attached and with no signs of the items having been washed or worn.

OrKids Boutique is not liable for postage costs. We recommend you use a recorded delivery service to return your purchase, as OrKids boutique is not responsible for lost or damage items and  reserves the right not to accept articles returned out of the set period of time.

Exchanges:

If you wish to exchange your item for another size or another garment, please ensure you send us an email to the above email address as soon as possible. This will guarantee a faster exchange process.

Please note TIGHTS AND SOCKS are non-refundable and non-exchangeable for hygiene reasons.

For returns or exchanges OUTSIDE EUROPE, please ensure the return form is filled in correctly, as OrKids Boutique will not be responsible for customs duty or other and hence, the item (s) will unfortunately be sent back to you. 

If you have any questions, please send us an email to customerservices@orkidsboutique.com